Reporting Quality or Safety
Concerns

Athena Diagnostics encourages anyone who may have concerns or complaints about the safety or quality of care to first address the Company's management. Please feel free to address any safety or quality concerns to Glenn Gershon, Vice President of Laboratory Operations, Quality Assurance, and Regulatory Affairs.  (800) 394-4493, extension 3104.

If you wish to contact the Joint Commission directly, you may submit your complaint online, by mail, fax, or E-Mail. The Joint Commissions recommends that you summarize the issue in one to two pages and include the name, street address, city and state of the health care organization.

E-Mail: complaints@jointcommission.org

Fax: Office of Quality Monitoring - (630) 792-5636

Mail: Office of Quality Monitoring, The Joint Commission, One Renaissance BLVD., Oakbrook Terrace, IL 60181

Additional Information

Matters concerning billing, insurance, payment disputes, individual personnel or labor relations issues are not within The Joint Commission’s scope. Also, the Joint Commission does not review complaints of any kind in unaccredited organizations.

When submitting a complaint to The Joint Commission about an accredited organization, you may either provide your name and contact information or submit your complaint anonymously.   Providing your name and contact information enables The Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed. 

It is the policy of the Joint Commission and Athena Diagnostics to treat your name as confidential information and not to disclose it to any other party.   However, Joint Commission may find it necessary to share the complaint with the subject organization in the course of a complaint investigation.    

The Joint Commission policy forbids accredited organizations from taking retaliatory actions against employees for having reported quality of care concerns to The Joint Commission.